Kent County Council

Client: Kent County Councilan English local authority that outsources its highway maintenance to private contracting organisations

Remit: To support the implementation of a new highways contract, collaborating with Heads of Service to prepare new arrangements and payment mechanisms

Key Skills:

  • Using commercial contracting experience to help a client of a contractor mitigate the risks of outsourcing
  • Knowledge of what KCC’s contracting partner would be looking to achieve and drivers to maximise their return as quickly as possible
  • Identifying the best-fit solution for all parties
  • Communication and liaison with all parties


  • Developed working practices and processes to control outsourced work, which ensured full visibility of commitments and forward forecasts of work costs
  • Developed training packages and delivered training on how the new project would operate
  • Amended the way core systems work to better suit the business operation
  • Co-operated closely with contracting supplier to understand the contract and its mechanisms
  • Resolved ambiguities within the contract/relationship and avoided any potential disputes between the parties

Client comment:

“We used Nick’s services in Kent to mobilise our Term Maintenance Contract. Nick’s skills and experience were invaluable to us he has an eye for the detail and delivers without question. The application of his commercial foresight through to IT systems enablement were invaluable. I would thoroughly recommend his services.”

David Beaver, Head of Commercial Management and Waste Services, Highways Transportation and Waste